Science Lab · Working Innovations on Salesforce Storefront Next
Explore three working capabilities for Salesforce Storefront Next that help shoppers find and buy products and help commerce teams respond faster.
The Work
See how Claude, Stripe, and Slack can support more helpful shopping experiences and more responsive commerce teams.
Shop
Help shoppers discover products, compare options, and build their cart through a natural conversation inside Storefront Next.
Buy
Connect product discovery and payment in one guided experience, with the shopper reviewing and approving the purchase.
Operate
Prepare, approve, and verify storefront updates so teams can respond faster to changing demand and business priorities.
Current demonstration: Slack
Shop · Claude Shopping Concierge
Claude works inside Storefront Next with access to the live catalog and cart. Shoppers can ask questions, compare products, narrow their options, and update their cart through a natural conversation.
Ask
A shopper describes what they need in their own words.
Compare
Claude searches the catalog and lays out the best options side by side.
Refine
Follow-up questions narrow the choice on fit, compatibility, and delivery.
Add to Cart
Claude updates the cart in real time, ready for checkout.
What It Changes
Help shoppers find the right product faster and buy with greater confidence. The experience is designed to support stronger conversion and larger baskets.
Buy · Native Stripe Checkout
Shoppers can move from product discovery to Stripe checkout within the same guided conversation. They review the full order and explicitly approve payment before the purchase is completed.
Decide
The shopper confirms their cart without leaving the conversation.
Review
They see the full order, including shipping and tax, before anything is charged.
Approve
The shopper approves payment through Stripe with a single, clear action.
Confirm
The order lands in Salesforce Commerce, ready to fulfill.
What It Changes
Reduce the steps between product discovery and payment while keeping the shopper informed and in control.
Operate · Commerce Operations Agent
When demand changes or a promotion needs updating, commerce teams need to act quickly. In the current Slack demonstration, the agent prepares storefront changes, captures human approval, and verifies that updates are live.
Request
A merchandiser requests a pricing, promotion, or product-sorting update.
Prepare
The agent prepares the proposed change and shows what will be updated.
Approve
A teammate reviews and approves the change in the thread.
Verify
The agent checks that the approved update is live on the storefront.
What It Changes
Respond faster to changing demand and promotional opportunities. Reduce manual administration so merchandisers can spend more time on trading decisions, while retaining human approval and a clear record of changes.
Your Path Forward
You don’t need to have every technology or decision in place. Studio Science helps you assess where you are, identify the opportunities that matter, and define a practical path forward.
Review your storefront, integrations, content, and workflows to understand what is working and where friction exists.
Identify the customer and operational improvements that matter most to your business.
Determine which capabilities fit your needs and what implementation would require, including dependencies, scope, and next steps.
Behind the demonstrations: Contentful-managed content and specialized AI agents supporting Studio Science’s development process.
See It in Action
Tell us where your customers or commerce team encounter friction. We’ll explore the relevant Science Lab capabilities with you and discuss a practical next step.