Who better to speak to the current state of customer experiences than consumers themselves? That’s why we recently surveyed a national audience for our new 2024 CX Trends Report to give you a better understanding of where they stand before you invest in and launch your newest strategy.

What you’ll find inside

Our report dives into consumers’ thoughts on a number of topics that range from where and how they prefer to shop to how much data they are willing to provide and the role that trust plays in the relationship. A few of these themes we uncovered include:

1. Don’t remove humans from the customer experiences, especially when it comes to customer service.
2. Transparency is critical, especially after the purchase.
3. Poor, inaccurate, or missing product information is a major pain point.