Salesforce Service Cloud

Companies have to be on and ready to address customers’ needs no matter the place or time. Customer service is now a 24/7 expectation, which means without the right platform driving your cases, customers are going to leave for someone who can help them better and faster. 

We leverage the capabilities of Service Cloud and expertise across Salesforce to deliver cohesive, omnichannel customer service experiences, whether it be implementations and programs to address reactive issues, or strategies for proactively preventing questions before they arise. 

Customers don’t think about the fact that they’re engaging with an in-store associate or online rep when a problem arises. They just want a resolution from the brand and the experience has to be consistent no matter the channel or situation. So saying “you must have talked to X team” won’t cut it. 

For this to happen, all of your customer-facing teams must have access to actionable data and insight on every customer interaction. Because Studio Science is a full-service Salesforce partner across clouds, we can not only integrate your customer service platform with your CRM, commerce, and marketing platforms, but also equip your teams with Data Cloud and Agentforce to truly manage your customer relationships in real time.