Agentforce Agent Solution

Don’t Try to Keep Up With Just Human Resources

The goal is to not remove the human touch from the customer experience, but rather to create a strategy where your people and technology work side by side to accomplish more than they could alone. Don’t put a catch-all chatbot on your homepage. Create smarter agents that perform specific actions to drive outcomes.

Benefits of Agentforce agents include:

• Shorten the customer journey
• Automate manual processes
• Enhance product and web copy
• Provide personalized recommendations
• Generate promotions and campaigns
• Expediting support process

Agents for Every Business Need

Our AI agents are designed to handle specific use cases that help you operate more effectively. They don’t just direct users to pages. They complete actions that lead to results. The types of agents you can implement into your brand include:

Marketing Agents

• Build promotions and campaigns based on products
• Target customers based on behaviors or demographics

Commerce Agents

• Create personalized product recommendations (shopper agents)
• Automate storefront setup and operations (merchant agents)
• Educate sellers and recommend products to hit quotas (B2B agents)

Service Agents

• Resolve issues without human intervention
• Automatically create service tickets and next actions

Public Sector Agents

• Resolve constituent issues without human intervention
• Automate license and grant management processes 

How It Works

With our Agentforce Agent solution, not only do you get the out-of-the-box actions standard with all Agentforce agents, but we also work with you to identify other custom actions to create that will best impact your business.

1. Select the type of agent or agents you need.
2. Work with us to identify the five best custom actions to equip your agent with to solve your needs.
3. Add additional actions and skills, if needed, for an additional price.