Experience Lab
Develop a customer experience strategy that aligns to your brand and business goals with our CX workshop.
A Modern Solution for a Complex System
Everyone wants to provide great customer experiences, but great customer experiences don’t look the same for everyone. And nobody wants to throw massive amounts of time and money to create a strategy that they don’t know will work. That’s why we created our Experience Lab – a complementary workshop where we help you develop a path forward to ensure your CX strategy ends in success.
Our CX experts will lead you and your key stakeholders through a series of exercises to create a path forward for building out a CX roadmap tailored to your needs.
How The Experience Lab Works
- The Experience Lab is a 1-2-hour working session where our team helps you maximize your investments through our proven discovery methodology. Throughout our time, we will be able to assess your current-state experiences, uncover opportunities, and identify holistic solutions.
- Through our de-siloed process review, we leverage a number of activities to dive into the heart of your CX efforts, opportunities, and challenges. These activities include: value-stream mapping, journey and data audit, innovative white-board analysis, and rapid knowledge transfer.
- Along with your executive team leaving the workshop better aligned across departments, we will provide you with mockups, actionable insights, and personalized recommendations on how to move forward with critical next steps.
