Agentic Storefront Commerce

Consumers are moving to generative AI tools to discover and research products, but what if they never had to leave? As you automate other aspects of your business, now is the time to start automating purchases.

Our Agentic Storefront Commerce offering helps you prepare for and deploy agents that can take customers all the way through the transaction so they never step foot on a checkout page. Consumers tell the agent what they’re looking for and how much they’re willing to spend, and the agent – through the use of a tokenized payment system – handles the rest that a human has been tasked with to this point. 

Agentic AI solutions are mostly nebulous at this point, with lots of what ifs and could be. But we’re actually building the solutions that bring this to life. And they look like this:

1. A customer engages with the agent on your site, telling it what they are looking for and how much they are willing to pay.
2. The agent delivers multiple options and asks which one the customer wants.
3. After the customer makes the choice, the agent uses a single-use, preauthorized token to process the payment, apply any loyalty points or rewards, and coordinate the shipping.
4. The token is then destroyed so it can’t be stolen and reused, and any remaining balance goes back to the customers’ bank account.

Seamless experiences on the front end require detailed work on the back end. That’s why the first step of our offering is to help you identify the right type of agent for your needs and ensure your data, storefront, and other platforms are set up for success.

Our readiness engagement ensures you have everything you need to get started and includes:

• Current-state analysis
• Agent use-case development
• Development and strategy roadmap 
• Priority recommendations 

Once you’re ready to move forward, we implement the agent – customizing the solution to your specific needs – implement and integrate your platforms for cohesive experiences, and provide the branding and messaging strategy to make it feel like an extension of your brand.